Refund and Return Policy

Last Updated: March 2026

Thank you for shopping with Luss Pottery. We take pride in our handcrafted pottery products and aim to ensure customer satisfaction.

1. Returns

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.

To process a return request, customers must provide:

• Order details
• Photos of the damaged product
• Photos of the packaging

1. Eligibility for Returns

A product may be eligible for return if:

• The item is damaged during delivery
• The wrong item was delivered
• The product has a manufacturing defect

The item must be unused and in the original packaging.

3. Non-Returnable Items

Due to the fragile and handcrafted nature of pottery products, we may not accept returns for:

• Minor variations in color or design
• Change of mind after purchase
• Products damaged due to improper handling by the customer

1. Refunds

Once the returned item is inspected and approved, we will process the refund.

Refunds may be issued through:

• The original payment method, or
• Bank transfer if applicable

Processing time for refunds may take 5–10 business days.

5. Replacements

If a replacement product is available, we may send a replacement instead of issuing a refund.

6. Contact

If you need to request a return or refund, please contact us through our website.

Luss Pottery
Website: http://lusspottery.lk