Shipping Policy

Last Updated: March 2026

Thank you for shopping with Luss Pottery. This Shipping Policy explains how we handle order delivery.

1. Delivery Locations

We currently deliver orders within Sri Lanka.

If you require delivery outside Sri Lanka, please contact us before placing the order.

2. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

For handcrafted or custom products, processing time may be longer.

3. Delivery Time

Delivery normally takes between 2–5 business days depending on the delivery location.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges may vary depending on:

• Delivery location
• Order size or weight
• Courier service used

The shipping cost will be displayed during checkout if applicable.

5. Courier Services

We use reliable courier partners to deliver your orders safely.

6. Delivery Delays

Delivery times may occasionally be affected by:

• Weather conditions
• Public holidays
• Courier delays

Luss Pottery will not be responsible for delays caused by courier services.

7. Damaged Items

If your product arrives damaged, please contact us within 48 hours with photos of the item and packaging.

We will review the issue and arrange a replacement or solution.

8. Contact

If you have questions regarding shipping, please contact us through our website.

Luss Pottery
Website: http://lusspottery.lk