Terms and Conditions

Last Updated: March 2026

Welcome to the website of Luss Pottery. By accessing or using this website (http://lusspottery.lk), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. General

This website is owned and operated by Luss Pottery. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By using this website, you agree to these terms. If you do not agree, please do not use this website.

2. Products

All products available on this website are handcrafted pottery items. Due to the handmade nature of our products, slight variations in color, size, shape, or design may occur.

Product images displayed on the website are for illustration purposes only.

3. Pricing

All prices listed on this website are in Sri Lankan Rupees (LKR) unless otherwise stated.

We reserve the right to modify product prices at any time without prior notice.

4. Orders

When placing an order through our website, you agree that:

All information provided is accurate and complete
You are authorized to use the payment method provided
We reserve the right to accept or cancel any order if necessary

If an item becomes unavailable after your order is placed, we will notify you and arrange a refund if payment has already been made.

5. Payments

Payments made on this website are processed securely through a trusted payment gateway. Luss Pottery does not store credit or debit card details.

6. Shipping and Delivery

We deliver orders within Sri Lanka using reliable courier services.

Delivery times may vary depending on the customer’s location and product availability.

Shipping charges may apply depending on the order value or delivery location.

7. Returns and Refunds

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

After reviewing the issue, we may provide:

A replacement product, or
A refund where applicable

Returned products must be in their original condition and packaging.

8. Intellectual Property

All content on this website including:

Images
Product designs
Logos
Text

is the property of Luss Pottery and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

Luss Pottery will not be liable for any indirect or incidental damages arising from the use of our website or products.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on this page.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our website.

Luss Pottery
Website: http://lusspottery.lk